Restore time for BT Broadband

[penkydave]

Hi all,

Does anyone know if my experience is to be expected? I raised a Broadband fault in 3rd March because internet is continuously dropping and speeds are all over the place. The fault diagnostic tool acknowledged the fault and just says “Our engineers are working on fixing the fault and your service should be back on line soon”. The fault note says they hope to fix by 9th March, but we’re starting to pull our hair out now! First time I’ve had issues in many, many years, so can’t grumble too much. Would just like to know what’s going on and if I do just have to wait until 9th.. hope not 🙂

Cheers

Dave

[Keith_Beddoe]

@penkydave 

Welcome to this user forum for BT Retail phone and broadband customers.

See https://www.bt.com/help/account-and-billing/customer-service-guarantee

BT Retail rely on Openreach to fix faults, so it depends on how busy they are. Business broadband customers get priority.

If you need a connection all of the time, the BT Halo may be an option.

https://www.bt.com/exp/halo