Should I turn off Smarthub when away on holiday?

[licquorice]

Yes, there's a lot of myths about DLM.

A single disconnection in a 15 minute window won't invoke it's wrath. Hence leaving 30 minutes between any disconnections ensures only 1 disconnection is seen regardless of where in the window the disconnection occurs.

[Kimberlin]

@WSH  Eeek! My TP-Link router is left on 24/7, 365. I’ve got too much stuff that relies on my router being operational, security IP cameras, Hive thermostats, lights that are programmed to come on and go off when we’re not at home especially when we’re on holiday.

We don’t turn off our fridge freezer when we’re on holiday either.

[gg30340]

@Kimberlin 

And like many millions of other people who do not unplug electrical appliances nothing untoward will become of it.

I will just add that in case it was not clear I was being sarcastic in my last post about checking my Insurance policy!

[Kimberlin]

@gg30340  😆 I’ve got a diploma in sarcasm!

 I do switch off my boiler when I go on holiday in the summer months but not in the winter. There’s nothing more satisfying than turning on the heating 4000 miles from home the day before flying back and that’s why I leave my router on!

[Samarca]

As an Openreach engineer I would say no to switching your hub off. Firstly when the lines are tested during quiet times it will show as a fault. On FTTC your speeds are managed and automatically raises a fault. If we can’t gain access and when we do you could be possibly be charged by your service provider. I am not saying you will but when we close our task we have to report the problem, as it’s down to you switching it off they may charge you. I would check your contract with your SP as they all have their own policies.

hope this helps

[licquorice]

There is no way in the world that an ISP could charge a customer for a visit that the customer hadn't initiated. It would be laughed out of court if they tried that.

[gg30340]

@Samarca 

I wonder how much Openreach made when they must have been running about checking for faults and charging people for a visit when their power was off for a few days during the storms over the last few years.