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TEREU5
Aspiring Contributor
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Message 1 of 17

Slow upload and unstable connection

Hello. In the last few days I have a very poor connection in BT Infinity. Normally(even tho I pay for max speed) I can get up to 40Mb down and 5-6 up but now  I have is 41 (which is great but seems less stable) and barely 1.1 up. Seems like this setup of up/down  clogs everything in our house...before kids could watch YT and play PS3 and I can have a meeting with my wife no issues now interrupts videos, stops the video altogether or randomly drops the connection. Is 1.1 about right for up? I am sure I had more before but never actually paid much of attention to it.  Did any one notice any changes to the connection recently? I can see that hub updated itself on th 21 Dec and wonder if that might be the cause (could you revert to old firmware?)

Stats below:

TEREU5_0-1610189580653.png

 

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imjolly
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Message 2 of 17

Re: Slow upload and unstable connection

can you enter your phone number and post results  remember to delete your number

https://www.broadbandchecker.btwholesale.com/#/ADSL

can you check for line noise  dial 17070 option 2  should be silent and best with corded phone

are you connected to master socket?



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TEREU5
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Message 3 of 17

Re: Slow upload and unstable connection

Hello.

Sorry but do not use phone so don't have one in hand. Details from the site (but they are done while using HH5 - not sure if that makes a diff). Yes I am connected to master always was:

TEREU5_0-1610201801178.png

 

Managed to borrow HH5 of the neighbor for an hour and results much better I think?

 

TEREU5_0-1610202016598.png

 

 

 

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imjolly
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Message 4 of 17

Re: Slow upload and unstable connection

your connection speed from dslchecker shows 44/1mb today but it now shows on hh5 as 38/7mb.  if you can I would leave hub connected for couple of days and see if you get anymore increases  looks like firmware has just updated as well



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TEREU5
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Message 5 of 17

Re: Slow upload and unstable connection

I will try to keep it for few days- might have get a few beers to neighbor for that one in exchange! 

If that would be the case (connecting HH6 will deter the connection again) what's the solution/option?

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imjolly
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Message 6 of 17

Re: Slow upload and unstable connection

at present I would try and borrow a phone and check for line noise as that could easily be a problem.  it is the most basic check for broadband problems



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TEREU5
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Message 7 of 17

Re: Slow upload and unstable connection

Got the corded phone and line is silent. Master socket has 2 sockets(bb and phone) so I don't need filter foor it do I when connecting hub?

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imjolly
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Message 8 of 17

Re: Slow upload and unstable connection

which master socket do you have

Keith_Beddoe_0-1577035081757.jpegMaster socket types.jpeg



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TEREU5
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Message 9 of 17

Re: Slow upload and unstable connection

No. 6 (MK2)

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imjolly
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Message 10 of 17

Re: Slow upload and unstable connection

Trying the test socket will eliminate any problems with master faceplate and internal wiring and see if that helps connection stability and speed

test-socket-thumb.jpg

After removing bottom half shown by red arrow and then removing the midddle section shown by yellow arrow and test socket is now visible shown by black arrow



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