Slow upload on FTTP (900mb)

[WilliamLow14]

Hi,

I've recently had FTTP installed. The download speeds are ok, still not where I would expect them, but the upload speed is really bad.

Currently getting upload throughput of around 1.5mb and my upload profile is set to 115mb.

Anything I could try?

Regards,

William

[Keith_Beddoe]

@WilliamLow14 

Are you testing the speed using a direct Ethernet connection between your computer and the BT Home Hub?

Wireless is no good to run this test.

[WilliamLow14]

Hi Keith,

Yes direct connection via ethernet cable.

[Keith_Beddoe]

I assume its the BT Smart Hub 2?

How long has your connection been activated?

Normally the default upload parameter is 20Mbs, until a change is sent to the home hub to alter it.

Your upload seems much lower, so initially I would try a full factory reset of the home hub, just in case there is an issue with the default configuration. Then test it again.

What speed does the BT app report?

https://www.bt.com/about-my-bt-app

[WilliamLow14]

Yes new Smart Hub 2 connected.

The connection was activated yesterday (29th April).

The latest speed test was 328mb down and 2.54mb upload.

Regards,

William.

[Keith_Beddoe]

Did you factory reset the home hub?

https://www.bt.com/help/broadband/how-do-i-reset-my-bt-hub-to-its-factory-settings

Is your computer capable of fast speeds and has a 1Gb network card, connected with a Cat5e or better, Ethernet cable?

[Keith_Beddoe]

@WilliamLow14 

Try a different speed test https://speedtest.btwholesale.com/

Select 500/1000mb option.

[WilliamLow14]

Yes factory reset of the Smart Hub has been done with no improvement.

Yes the devices are capable of 1gb and are connected with a cat5e cable.

[Keith_Beddoe]

@WilliamLow14 

Leave it a couple of days to see if the upload speed improves once the profile on the Smart Hub 2 is updated

If its still the same, then a moderator can be asked to look at it.

[WilliamLow14]

Ok Keith, I will do that. 

Thanks for your help so far.

Regards,

William.