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jaxpro
Beginner

on ‎04-10-2022 13h51

568 Views
Message 1 of 2

Smart Hub 2, asked to return 2 of them.

Good Afternoon,

I have been asked to return 2 BT Smart Hubs 2 but I only have one. When I upgraded from 300 to 900 the agent told me that they would send me a smart hub 2 but I told him not too as I already have one. Fast forward to present and now that I have left BT I have been asked for 2 back. 

When I was speaking to the agent who put through the cancellation I did ask them to note it on my account that I only have 1 but I had noticed it said I had 2 in my BT account section and if I got asked for 2 to get in touch.

Can anyone help?

Thanks,

Chris

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1 REPLY 1
licquorice
Distinguished Sage
Distinguished Sage

on ‎04-10-2022 14h16

551 Views
Message 2 of 2

Re: Smart Hub 2, asked to return 2 of them.

Call customer services on 0800 800150 and explain the situation. This is a customer to customer self help forum.

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