Speed

[picktech]

Hi all just wondering why Bt only give you the guarantee speed and not what they said when you signed up, if they are not going to do as they say ie the higher speed then be honest and say so,

false selling I would call it, done all the things it says in the help section but still only get the guarantee speed ie the lower speed, it stinks wonder if Bt stands for Bad Treatment,

[WSH]

Is that on FTTP or FTTC?

[picktech]

FTTC i think there is a green Bt cabinet at top of street I an about 3mile away from Bt exchange

[chrisjp]

I'm on FTTC and I get a higher speed than the minimum guaranteed when I signed up. I always thought that BT were quite careful, with their guaranteed speeds being conservative.
So if you're getting lower speed than the guarantee when you signed up, this is a cause for some investigation as a possible fault.

[WSH]

Well, there is a cabinet at the top of my street as well, but I’m on FTTP so it will not come through that.

Might be an idea to look at the paperwork and see what are you actually on.

FTTC is subject to that many variables, outside of BT’s control, that presumably they can only quote a minimum and maximum.  For example, even extreme temperatures can affect a copper line.

I expect the guarantee is merely minimum.

Usually, it’s clearly stated in the small print.

Similar with the minimum and maximum quoted here:

https://www.broadbandchecker.btwholesale.com/#/ADSL

FTTP doesn’t have the same problems and tends to be what it says on the tin.

I will also add that if you are measuring that over a wireless connection instead of a wired one, then all bets are off anyway.  Wireless has always been a bag of pants, always will be.

[gg30340]

On FTTC the speed that you get is dependent on the distance you are from the cabinet not the exchange.

The package you buy shows the maximum that is possible on that package but it is dependant on the proviso above.

Because BT have no control over how far away from the cabinet you live all they can do is give a guaranteed minimum speed for the package you have which takes into account the distance from the cabinet and other variables such as the standard of the line. You may get a speed above that minimum speed but that can not be guaranteed.

You will have been given that information regarding the minimum speed when you ordered the package.

[picktech]

The link doesn’t work but thanks for trying to help, BT must know about the variable or at least have an idea I did have trouble with the chipset my line was connected to in the cabinet at the top of the street a few years ago,

[picktech]

I am only 3 hundred yards away I would say 

[WSH]

The link works for me.  I've just tested it.

Try a different browser.  Just click on it, put your phone number in and it will show what is possible on your line.

Edit: As gg30340 said, distance makes a big difference with FTTC.  300m will be down to about 60Mb/s I think, even on a good line.  I would post the graph for you but images are subject to quarantine until a mod or a CL releases them, so you won't see it until tomorrow morning. 

[picktech]

Hi thank you but don’t have a phone number as I gave it up as we have mobiles