Switch from by to ee

[Sinchaumui]

I just renewed my broadband contract with bt but I want to cancel the tv service. When I called the hotline to cancel the tv service I was told that they are switching to EE and set a new contract with me. When I logged in my BT account the bill didn’t change and I found that I have to pay both bills to two companies for the same month broadband service. Should I cancel either one broadband contract or I just need to pay the contract only?

[imjolly]

I would phone CS 03301234150 and get it sorted out before you pay twice  you could try 'message us ' on billing  

https://www.bt.com/help/contact-bt/account-and-billing/broadband