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Sinchaumui
Beginner

on ‎10-09-2024 15h25

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Message 1 of 2

Switch from by to ee

I just renewed my broadband contract with bt but I want to cancel the tv service. When I called the hotline to cancel the tv service I was told that they are switching to EE and set a new contract with me. When I logged in my BT account the bill didn’t change and I found that I have to pay both bills to two companies for the same month broadband service. Should I cancel either one broadband contract or I just need to pay the contract only?

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imjolly
Distinguished Sage
Distinguished Sage

on ‎10-09-2024 15h44

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Message 2 of 2

Re: Switch from by to ee

I would phone CS 03301234150 and get it sorted out before you pay twice  you could try 'message us ' on billing  

https://www.bt.com/help/contact-bt/account-and-billing/broadband



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