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Message 11 of 13

Re: Unfixable fault. Want to cancel Broadband!.

Normally replacing the cable from the pole to the house is easy. The cable feeding up the pole from the street is another story. It is that cable that was the reason I had unreliable service for over 10 years despite numerous visits that failed to find the problem.

Then we got a new pole with new cable for another reason, and as if by magic the fault disappeared!

The lesson from this is that it is quite possible that issues which are hard and difficult to fix may often get ‘overlooked’.
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Message 12 of 13

Re: Unfixable fault. Want to cancel Broadband!.

I would think your problem is due to water ingress at the joint on the pole. Did you ever tell any of the 6 engineers it happens when its raining? If it was dry when they attended any test they did would not show a problem.

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Message 13 of 13

Re: Unfixable fault. Want to cancel Broadband!.

Hi Pipincp 

Yes!.. I explained to every engineer, every time i explained that its mainly when its raining and/or very windy. the last buy went up the pole and said it all looks fine. 

 

Kind Regards

 

Mark

 

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