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Message 11 of 28

Re: Upgrade to digital voice and FTTP

Just to confirm. Is it the Social Tariff you are on?

If it is as far as I know you will not be able to get faster speeds. The social tariff only offers 2 packages and you are on the fastest one which won't change when you are moved to FTTP.

You can of course get a faster package but not on Social Tariff prices.

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Message 12 of 28

Re: Upgrade to digital voice and FTTP

The latest tariff suggests otherwise.

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Message 13 of 28

Re: Upgrade to digital voice and FTTP

@WSH 

Your post shows:-

1) Call land line plan only, which is not what the OP wants.

2)Home essential unlimited broadband which is a fibre only 16Mbps package 

3) Home Essentials unlimited fibre which is a 36mbps package with land line.

4) Home Essentials Fibre Essentials Plan 36Mbps package with no landline.

5) Home Essentials Fibre 2 Plan 67Mbps package with no landline which it would appear the OP is presently on.

Other than the 16Mbps package there are only two speeds for the remaining packages which is either 36Mbps or 67Mbps so please explain how you arrived at "the latest tariff suggests otherwise" if you are as I was referring to available speed speeds? 

1,222 Views
Message 14 of 28

Re: Upgrade to digital voice and FTTP

"5) Home Essentials Fibre 2 Plan 67Mbps package with no landline which it would appear the OP is presently on."

Exactly!

So, the implication is that it is not limited to 55Mb/s and this would only be due to the shortcoming of FTTC.  FTTP would give access to the full 67Mb/s.

I may be misunderstanding this, but I assume a landline would not be required for DV and so he would continue with this package.  Or will they insist on an entirely different package, just so they can add DV??

1,210 Views
Message 15 of 28

Re: Upgrade to digital voice and FTTP

I did not mention the speed, I only mentioned that he was on the fastest package and that would not change when he was moved to FTTP and he would not get any faster speed than what that package would deliver, which while I never said what that speed was I would have expected that any one reading would have assumed that it would be the top speed for that package.

The OP is already on the fastest package and has a landline phone and assuming he want to continue with that, which he has indicated he does, his package would stay as it is. Only the delivery will be FTTP and his landline phone will be changed to be Digital Voice via the FTTP fibre.

I suspect that as per usual with BT webpages, regarding the Tariff page is out of date and does not reflect the correct Home Essentials packages. If you search for BT Home Essentials Packages the BT ones are not available however this 3rd party site show the BT Home Essentials 67Mbps can have a landline phone with Pay as you go for £2 a month more or unlimited calls for £10 a month more.

BT Home Essentials Review | Social tariff

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Message 16 of 28

Re: Upgrade to digital voice and FTTP

67Mb is the average speed BT is required to show for F2 , not because that’s the limit, but because if you average  all of its F2 customers, that’s the speed the average customer would get , someone close to a FTTC ‘cabinet’ , like myself will get 80Mb from F2 (not 67Mb), some much further away 57Mb , on average it ‘delivers’ 67Mb , a pointless average in my opinion, what does it matter to any individual…that’s why a bespoke accurate speed estimate is provided when an order made .

There is no rate adaption due to line length with FTTP , every F2 customer on FTTP gets 80Mb , every F1 will get 55Mb , every Fibre Essential will get 40Mb .

If the OP is on Home Essentials 2 (67Mb) but only gets 55Mb , then the rate adaption ( speed reduction ) for their line length is either coincidentally 55Mb , or they were set up incorrectly on F1 , which isn’t even social tariff profile, an incorrect setup seems more likely given the upload is 10Mb , which is the upload on Fibre Essential and F1 , F2 upload is 20 Mb where line length allows.

The lower social tariff profile isn’t 55Mb (sold to ordinary customers as F1 )  but 40Mb which is sold to ordinary customers as Fibre Essential, it has always seemed daft to me that BT would call all the variations on the social tariff Home Essentials, and the single base profile for regular consumers as Fibre Essential .

FTTC has 3 profiles, 40Mb , 55Mb and 80Mb ,the lower and upper are the social tariff ones , but all FTTC is  advertised  much below what a customer on a short line would get , all part of the outlawing of the ‘upto’ adverts from yesteryear.

F2 is upto 80Mb , F1 is upto 55Mb , and Fibre Essential is upto 40 Mb if the old way of advertising speed was allowed.

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Message 17 of 28

Re: Upgrade to digital voice and FTTP

@iniltous  Ah, right, I see your point now.  That makes more sense.

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Message 18 of 28

Re: Upgrade to digital voice and FTTP

I do use the landline sometimes and I was getting free calls although I don’t think that’s still the case.

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Message 19 of 28

Re: Upgrade to digital voice and FTTP

Yes fibre essentials is 67 Mbps but they capped mine from the beginning to 55 Mbps for some reason even though my router stats for over 2 years stating the max attainable speed to be over 80 Mbps.

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Message 20 of 28

Re: Upgrade to digital voice and FTTP

It is yes but they capped it to 55  Mbps. 

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