Upload speeds at 0.01

[iftikhar24]

I have had amazing download speeds, and ping latency but have been at 0.01 upload speeds for the past 4-5 days. Bt customer support on the phone is refusing to send out an engineer. i have done multiple factory resets, power cycle resets and more with the technicians everyday. I am now being told to wait 1-2 weeks whilst the back end team gets back to me. I cannot wait this long, as  i work from home. Please can someone assist me.

[iftikhar24]

id also like to mention, sometimes throughout the day i randomly get the right amount of upload speed, around 70mbp but it goes back to <1mb again

[tonysmini018]

Are you using a BT router?

Have you ran a test using the MyBT app?

Are you using a VPN?

[iftikhar24]

I am using the original btsmarthub2 router,

running the test through the MYBT app comes with the same results or a few mb higher. And no vpn, on any devices. 

[TimCurtis]

@iftikhar24 

Can you post an image of the connection stats from the SH2 please.

[imjolly]

if you work from home are you downloading files at the same time as you are trying to upload files?

[iftikhar24]

How am I able to do this?

[iftikhar24]

Yes quite a few files, and also streaming my screen to my team many times a day. My voice is just completely laggy and the stream comes to be rubbish, with less than 1mb of upload.

[iftikhar24]

hi, how can i get the image of connection stats?