Some of my internet apps seemed to be running slowly, so I ran Speediest by OOKLA. It returned a download speed of 32 Bits/sec but less than 1 Mbps upload. Tried rebooting all the computers and router but still the same problem. Normally I get about 8Mbps upload.
Any suggestions on how to fix this?
You cannot get 8Mbs upload speed on ADSL, so you must be on VDSL (FTTC) Fibre to the cabinet.
Also, you cannot get 32Mbs download on ADSL.
Have you tried restarting the BT Home Hub, as it may have re-synced at the wrong speed?
Use the address checker on the page below, and post the results, but edit out your address details first, but leave the exchange name and cabinet number showing.
https://www.broadbandchecker.btwholesale.com/#/ADSL
That will show the expected speed range for your connection. Look at the top row of results.
Thank you.
I tried that link and entered my phone number but got
There is no data available. This may be because it is not a BT line or it is a number which has been moved to an IP Voice service. We advise using the address to check availability instead.
Now I am stuck (again). What address are they talking about and where do I find it?
Thank you. Here it is:
---
61.9 | 44 | 12.2 | 7.9 | 40 | Unavailable | Available |
60 | 40 | 11.9 | 7.1 | 33.5 | Unavailable | Available |
-- | -- | -- | -- | -- | Unavailable | -- |
-- | -- | -- | -- | -- | Unavailable | -- |
330 | 50 | -- | Available | -- |
Up to 17 | -- | 10 to 19.5 | Available |
Up to 17 | Up to 1.5 | 10 to 19.5 | Available |
Up to 7.5 | -- | 6.5 to 8 | Available |
2 | -- | -- | Available |
2 | -- | -- | Available |
Up to 17.0 | -- | 10.0 to 19.5 | Available |
Up to 7.5 | -- | 6.5 to 8.0 | Available |
Up to 2 | -- | -- | Available |
Available |
N |
Y |
N |
FTTP is not available.
The exchange is not in a current fibre priority programme
As a WLR withdrawal exchange, product restrictions apply
SOADSL is not restricted at the exchange
BUMP
When did you report the problem to BT?
I haven't yet reported this to BT. I thought, perhaps wrongly, that I might get the solution here. Indeed when I searched on slow upload speed I found at least one thread where someone with a similar problem had found a solution but it wasn't included in the thread.
Should I have gone to BT first?
How about posting a screenshot of the connection status from the BT Smarthub.