Very slow broadband upload speed

[msjhaffey]

Some of my internet apps seemed to be running slowly, so I ran Speediest by OOKLA.  It returned a download speed of 32 Bits/sec but less than 1 Mbps upload.  Tried rebooting all the computers and router but still the same problem.  Normally I get about 8Mbps upload.

Any suggestions on how to fix this?

[Keith_Beddoe]

@msjhaffey 

You cannot get 8Mbs upload speed on ADSL, so you must be on VDSL (FTTC) Fibre to the cabinet.

Also, you cannot get 32Mbs download  on ADSL.

Have you tried restarting the BT Home Hub, as it may have re-synced at the wrong speed?

Use the address checker on the page below, and post the results, but edit out your address details first, but leave the exchange name and cabinet number showing.

https://www.broadbandchecker.btwholesale.com/#/ADSL

That will show the expected speed range for your connection. Look at the top row of results.

[msjhaffey]

Thank you.

I tried that link and entered my phone number but got

There is no data available. This may be because it is not a BT line or it is a number which has been moved to an IP Voice service. We advise using the address to check availability instead.

Now I am stuck (again).  What address are they talking about and where do I find it?

[msjhaffey]

I had rebooted the HomeHub but I did it again. Then SpeedTest showed Download 35.12, upload 1.21, so much the same as before.

[pippincp]

[msjhaffey]

Thank you.  Here it is:

---

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability DateHigh Low High Low      VDSL Range A (Clean)

VDSL Range B (Impacted)

G.fast Range A (Clean)

G.fast Range B (Impacted)

61.9	44	12.2	7.9	40	Unavailable	Available
60	40	11.9	7.1	33.5	Unavailable	Available
--	--	--	--	--	Unavailable	--
--	--	--	--	--	Unavailable	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

50

--

Available

--

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability DateWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 17	--	10 to 19.5	Available
Up to 17	Up to 1.5	10 to 19.5	Available
Up to 7.5	--	6.5 to 8	Available
2	--	--	Available
2	--	--	Available

SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability DateWBC SOADSL 2+SOADSL MaxSOADSL Fixed Rate

Up to 17.0	--	10.0 to 19.5	Available
Up to 7.5	--	6.5 to 8.0	Available
Up to 2	--	--	Available

Other Offerings Availability DateVDSL Multicast

Available

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

N

Y

N

FTTP is not available.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

[msjhaffey]

BUMP

[Keith_Beddoe]

@msjhaffey 

When did you report the problem to BT?

[msjhaffey]

I haven't yet reported this to BT.  I thought, perhaps wrongly, that I might get the solution here.  Indeed when I searched on slow upload speed I found at least one thread where someone with a similar problem had found a solution but it wasn't included in the thread.

Should I have gone to BT first?

[TimCurtis]

@msjhaffey 

How about posting a screenshot of the connection status from the BT Smarthub.