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barbaradominey7
Beginner

on ‎07-02-2026 18h16

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Message 1 of 3

Why can't I create an account

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Everytime I try to create an account for my bt id it keeps saying that there is a technical fault and to try again later and when I try to do it again it keeps saying that and don't know what to do as I want to see when my services are going to be active as got someone coming out on tuesday can anyone help me with what is happening please 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎07-02-2026 19h18

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Message 2 of 3

Re: Why can't I create an account

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Have you had a previous BT account?

Have you tried phoning CS 03301234150 and they should be able to help you



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Debbie_G
Moderator
Moderator

on ‎09-02-2026 11h52

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Message 3 of 3

Re: Why can't I create an account

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Hi @barbaradominey7.

Thanks for coming to the community.

I'm sorry to hear that you're seeing an error when trying to create a BT ID. As @imjolly mentioned, the best next step is to give our customer support team a call. They’ll be able to check what’s causing the error and help get your BT ID set up so you can see the details of your order and services

Debbie

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