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Robpitch
Beginner

‎22-06-2022 18h17 - edited ‎22-06-2022 18h18

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Message 1 of 7

Why can't I get fiber but the house's either side of me can?

When I go and check if I can get fibre at my home it says it is not available in my area. Yet if I put the address of the house's either side of me they can, also the house's across the road can get fibre. Also after talking to all my neighbours they HAVE fibre. I just don't understand why the house around me can get fibre but I can not? Please explain this to me.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎22-06-2022 18h26

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Message 2 of 7

Re: Why can't I get fiber but the house's either side of me can?

Are you a BT broadband customer?  If so then enter your phone number and post results. 

https://www.broadbandchecker.btwholesale.com/#/ADSL



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Robpitch
Beginner

on ‎23-06-2022 18h56

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Message 3 of 7

Re: Why can't I get fiber but the house's either side of me can?

Thanks for the reply, no I am not a BT broadband customer as BT can only offer me a download speed of around 4mb so we had to go with Vodafone's rather expensive mobile broadband to get a download speed that was useful. So we also do not have a telephone number. 

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imjolly
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on ‎23-06-2022 19h19

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Message 4 of 7

Re: Why can't I get fiber but the house's either side of me can?

The use your address in the dslchecker and post results



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Robpitch
Beginner

on ‎23-06-2022 19h32

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Message 5 of 7

Re: Why can't I get fiber but the house's either side of me can?

So here are the results for the two house's either side of me and my address.

Screenshot_20220623-192821~2.png

 

Screenshot_20220623-192742~2.png

 

Screenshot_20220623-192639~2.png

 

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imjolly
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on ‎23-06-2022 19h42

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Message 6 of 7

Re: Why can't I get fiber but the house's either side of me can?

If you intend to use BT for your fibre then phone FTTP TEAM 08005874787 and see if they can help you



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licquorice
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on ‎23-06-2022 19h45

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Message 7 of 7

Re: Why can't I get fiber but the house's either side of me can?

I suspect its all to do with the fact you don't have an Openreach line so there is no record of any routing to your property. Historically, you would have had to order a phone line with standard ADSL and then upgrade to FTTP. Hopefully that isn't still the case, but you never know with BT's systems!

Give the FTTP team a call 0800 587 4787 and see if they can help.

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