Why do BT take customers for granted?

[Irish-highlander146]

My experience with BT has been Awful..

I have been having ongoing issues with BT in general.

In particular with my broadband and digital voice.

I moved into a new build with fibre to the property 6 years ago and I have always said it wasn't right. I've been fobbed off countless times and their answer was to upgrade and charge me more with little or no improvement.

I have been made to feel like a liar and an inconvenience at every point of contact.

I have been sold packages I do not need and never received the promised service or speeds.

My digital voice is awful and the phones keep failing.

The other day I finally found out that the fibre was installed incorrectly, so for six years I have never gotten the speeds promised and yet charged over the odds!

Customer service and loyalty mean nothing to BT . They take you for granted.

I have been with BT for 30 years...

Oh and my issues are still not resolved and I'm tied in for another 18 months.

BT have let me down greatly 😔 and I'll be leaving as soon as I can!

So why do they take customers for granted? And why is customer service so poor despite BT stating "excellent customer service at every level"? 

[gg30340]

Instead of posting comments on multiple threads perhaps if you posted specifically what the problem is along with what package you have and what if anything has been done to try and rectify the issue you might get some assistance from the forum members.

You have stated that you have found out your broadband was installed incorrectly but you have not said how you found this out and what if anything was done after finding that out. You also go onto state "your issue are still not resolved" but you have not stated what those issues are.