Why is my Internet worse than my neighbours?

[emshepemil]

I've just moved to a new property and the Internet is less than what I wanted really at 32mbps down and 6mbps up on a part-fibre connection.  I checked around out of curiosity and found that my nearby neighbours, from the same openreach cabinet, can get up to 70mbps down which is much better for me and my family.

Is there a reason why they can get more than us while connected to to same cabinet? And is there a way to upgrade our connection without waiting and hoping that openreach give us full fibre eventually. Thanks

[Keith_Beddoe]

I assume you are a BT broadband customer?

Use the address checker on the page below, and post the results, but edit out your address details first, but leave the exchange name and cabinet number showing.

https://www.broadbandchecker.btwholesale.com/#/ADSL
Please include all notes at the bottom.

This page.

[emshepemil]

 This is my results.

 These are the results of a house a few yards away from me.

Couldn't crop out address without losing the exchange but it's the Valley exchange. And yes BT customer. 

[Keith_Beddoe]

The cable from the cabinet to your house, must be longer than your neighbours. Cables do not run in a straight line. Your neighbour also must be much closer to the cabinet.

[emshepemil]

So there's no way of improving this until openreach upgrade the whole neighbourhood to full fibre eventually?

Sky claim they can provide 35-51mbps and I don't see how that's possible if BT have said the max they can provide is 36mbps. Would this likely not ever meet the average speed they're offering and stay closer to the lower end of the speed claimed?

[Keith_Beddoe]

You should get between 38 and 55mbs connection speed.

[iniltous]

Get your router connection statistics and post them , the figure to look for is the max attainable rate , it’s possible that the reason your speed is lower than immediate neighbours is you line has a fault , that could be external , so on the cable pair between your master socket and the ‘cabinet’ or could be internal, on your own wiring or sockets ( if your router is connected to anything other than the master socket )  ,  if connected in the master socket , if the master socket has extension sockets wired from it , ( even if nothing is connected in them )  , they could still be causing a reduction in the sync rate …..to eliminate anything ‘internal’ , connect the router to the master socket test port.

[Paul608085]

@emshepemil 

In your first post, you said that you are getting 32Mbps down. Is that on a speed test, or the sync speed of your hub, (from the router's web page at 192.168.1.254)?

If it is the latter, then you may have a fault on your line - 32 is below the "Download Handback Threshold".

.

[emshepemil]

It's just what I've been quoted by BT, I move in next week so I won't be able to run any tests until then.

How would I go about testing for a line fault? I don't have a landline so if there's a way to do it without that would be great.

[emshepemil]

So it may be worth switching to Sky if there's no line fault like other commenters have suggested?