Wifi box changes from Blue to orange and purple

[Zak1]

My wifi box has stayed on the colour blue for a bit and currently now changes from orange/purple to going back to blue for a bit and then repeats the whole process 

how can I fix this my broadband had also just been activated today but bt also has said that it may take a couple days for it to be at its best

[Zak1]

Hi hello I really need help with my bt wifi router as it has kept on flashing orange and purple although I have gotten my activation message 20 minutes ago.

do I wait until midnight or is there a problem with my set up 

[gg30340]

See link about what the lights mean

What do the lights on my BT Hub mean? | BT Help

[Zak1]

It says purple means there is a broadband problem and flashing orange means trying to find the internet but everything is set up right

[imjolly]

By 'wifi box' I assume you mean the BT hub. If activation is today then it can take up to midnight to happen so try tomorrow and if no change then post back

[Zak1]

My bad yeah I meant the bt hub and do I have to wait till tomorrow until the wifi hub stays at a stable blue colour cause even now it keeps fluctuating 

[imjolly]

It's obvious you are not getting a good connection.  You can try a factory reset by pressing the recessed button on back and holding till lights flash and see if that makes a difference. 

Activation can take until midnight to actually happen

[Zak1]

Alright I’m going to try reset the wifi hub 

[rbz5416]

Is this a first time connection or have you switched from another ISP? If the latter then I'd put the old router back & see if that still works. If it does you know the switch hasn't completed.

[Zak1]

This isn’t the first time no 

I changed from sky to bt so the old router won’t connect to the internet either but I plan to call bt tomorrow and hopefully it should be fixed then because as stated above I already got the notice of activation at around 6:12pm but the lights keeps flickering from blue to orange/pink