Hi. I have an odd problem that I’ve failed completely to get BT help sorting, (not tried Ouija Board yet) so any advice on a way of establishing a sensible dialog would be appreciated.
1. My address in ‘MyBT’ for my account and on phone bills is absolutely correct.
2.We’re out of contract on copper broadband but we can get full fibre and I want to upgrade.
3. I get to the upgrade page in MyBT, tick all the boxes for the package I want and everything goes fine till I get to the checkout page, where it lists the installation address for the upgrade – as a house half a mile away with a similar name, and there’s no way of altering it.
I’ve spent three or four hours so far going round the houses with inane chatbots of every description and a couple of digital customer service assistants who couldn’t see what was causing the address problem, but made reassuring noises.
The only people I trust less than BT are Openreach, so I’m not prepared to initiate a contract that would potentially give them carte blanche to cause mayhem with not just our broadband but a neighbour’s as well.
Can anyone suggest a way of getting BT to talk to me? The alternative is to bin them and find another provider, but I’d prefer to avoid the hassle of changing email addresses unless I have to.
Many thanks
