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why_yahoo
Aspiring Contributor

on ‎13-06-2026 22h48

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Message 1 of 3

changing an openreach time slot

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I am due a free upgrade to fibre.

Openreach only offer morning or afternoon slots. The afternoon slots are 1300-1800 but we are not available any day before 1400. There does not seem to be a way of speaking to openreach.


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imjolly
Distinguished Sage
Distinguished Sage

on ‎14-06-2026 10h18

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Message 2 of 3

Re: changing an openreach time slot

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assuming you are a BT customer the you need to phone CS 03301234150 to rearrange your openreach visit

there is no contact from this forum to openreach



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36ULW
Recognised Expert

on ‎14-06-2026 15h38

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Message 3 of 3

Re: changing an openreach time slot

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They don’t do restricted appointment slots, it’s literally just the AM and PM.

Your only hope is the Installation Tech doesn’t show up until after 14:00 or if they do show up at say 13:00 then they might be able to come back. Depends really on how many other jobs they have and there location.

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