I wish to submit a complaint via email. Today I spoke to Early Life Team, I was advised to email ************ the advisor was unable to tell me who he was or confirm he was real person. A quick Google search tells me he was BT CEO until 2019.
Please can someone give me a current complaint team email address?
An online complaint form would be most useful.
Solved! Go to Solution.
This is just a customer to customer help forum, everyone here, including myself, are just customers.
The only BT Employees are the forum moderators.
I have asked one of them to respond on this thread.
Hi @Nettie I'm really sorry you have reason to complain, sharing the CEO email address isn't permitted as per the forum terms but if you have an existing complaint ongoing you can update the complaint notes by logging into MyBT on this link.
I will also send you a private message if you'd like to get in touch with the moderation team as we may be able to assist.
Thanks for sending over the details and for taking my call today @Nettie .
I'm really sorry for the problems you've had with your dads account. I'm working on this and will hopefully get him connected as soon as possible.