full Fibre 900 **bleep**

[152bobby]

Hello,

I have had BT so called Full Fibre 900 for a couple of months now (I have always been with BT Broadband).

It really is just absolutely shocking, I have never had so many spinning wheels, well not since the early 2000s.

I reported this to BT and they were very helpful and ran all sorts of tests and everything looks ok to them.

I run various speed tests using the BT speed option within the BT App, I use the Speedtest App and I also check the Sky Q app to check all is working correctly.   When my whole system is just either not working, frozen or whatever, all the apps show everything this working as it should.  However, on the BT speed test app, it does sometimes show that my speed promise is red and not working as it should.

I have tried rebooting the BT Router numerous times, disconnected my CCTV camera system and various other items, it makes no difference and why should I do this when I am meant to have Full Fibre 900, their top package.

There's only 2 of us in the house, no heavy streaming, no gaming, just browsing the Internet and watching a movie on Sky Q or Netfix or Prime or Disney.  There is no specific times that this happens, it could be 3am, 2pm, 7pm.....anytime.

I'm just wondering if the common denominator is Sky Q, as everything is via the Sky Q box.  I have a top of the range LG TV with UHD, Dobly Atmos blah blah blah, I even get a lot of pixelating when watching various programmes.   My Sky signal in their settings show a good satellite connection.

So I have to parties involved,  BT Broadband and Sky Q and I suppose when I take this up further, they are going to blame each other.  I think my next step will be to knock on Sky's door and see if they can send out a engineer to check everything over.  I have upgraded all the HDMI cables to top notch Upgreen cables....I'm trying to rule out as much as I can myself.

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Not sure what I can do about this and jumping ship to EE, Vodafone, Virgin, Gigaclear etc is just a gamble, it could be worse.

Apart from disconnecting ABSOLUTELY everything that's connected to the BT ROUTER and see what happens.....but again, I'm on Full Fibre 900 !!!!

Any suggestions or ideas.

[WSH]

TV doesn't need a lot of bandwidth so TV boxes usually only have a 100Mb/s interface card.  In other words, it can only handle a 1/10 of your broadband speed.  The Sky Q is also an old bit of kit as well, so I suspect that is the problem.

Edit:  Are you connecting through an intermediary switch?  If so, and the only thing online when the router & switch came up was the Q box, the auto-negation on the switch may have set the uplink to 100Mb/s.  Try resetting the switch while your computer is on and the uplink will go back to 1Gb/s.

Then again, if you are connecting through Wi-Fi, the Wi-Fi on the Smart Hub 2 is only 433Mb/s each way, regardless of the broadband connection.

[imjolly]

SKY Q uses WiFi channel 36 so make sure hub is set to different channel maybe 44/48 and see if that helps

[152bobby]

Good feedback and very useful advice.

I have a Sky engineer booked for the 28th Dec, so I'll see what they make if all my issues.

I'll be sure to also mention to him about trying different channels rather than the Sky default ones (hopefully, I won't get a blank expression).👍