Hi my broadband already 1 week stuck on 10mb should be 70mb not know what the problem
Have you been having problems with your connection dropping? Often?
If you still have phone use and not digital voice try dialling 17070 option 2 should be silent no noise whatsoever
Can you post connection stats from your router?
Connection status,Connected
Connection type,Fibre Broadband (VDSL)
Firmware version,v0.43.01.15019-BT (Thu Feb 29 23:17:28 2024)
Serial number,+091298+1850008323
Downstream sync speed,11.4 Mbps
Upstream sync speed,19.0 Mbps
Network uptime,1 days 6 Hours 8 Mins 33 Secs
System uptime,1 days 6 Hours 10 Mins 11 Secs
Public Wi-fi status,Active
You need to report the fault to customer services0330 1234 150
@atomss did you try quiet line test?
Tested and they found fault engineer is coming in 2 days