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Message 1 of 3

new FTTP install cant access Google cloud services

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Hi all,

Does BT block IP ranges?

Just got FTTP installed yesterday and i'm having issues VPN'ing into my remote Virtual server (I've a server hosted on Google Cloud that I use to keep my networking skills up to date as well as playing around on safely)

My old ISP (PlusNet) their was no issue connection via SSH or a VPN but since I've switched to BT I've not been able to access it.

Basic "pings" go through but other services won't connect. Yeah it could be a "google problem" but it's strange it's only started when I move to BT.

Ping:

ping -c 5 35.209.113.89
PING 35.209.113.89 (35.209.113.89) 56(84) bytes of data.
64 bytes from 35.209.113.89: icmp_seq=1 ttl=51 time=117 ms
64 bytes from 35.209.113.89: icmp_seq=2 ttl=51 time=116 ms
64 bytes from 35.209.113.89: icmp_seq=3 ttl=51 time=117 ms
64 bytes from 35.209.113.89: icmp_seq=4 ttl=51 time=116 ms
64 bytes from 35.209.113.89: icmp_seq=5 ttl=51 time=116 ms

--- 35.209.113.89 ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4006ms
rtt min/avg/max/mdev = 116.043/116.350/116.711/0.260 ms


Tracepath:

tracepath 35.209.113.89
 1?: [LOCALHOST]                      pmtu 1492
 1:  _gateway                                              0.856ms 
 1:  _gateway                                              0.667ms 
 2:  no reply
 3:  no reply
 4:  31.55.185.184                                        15.001ms asymm  6 
 5:  core1-hu0-8-0-5.colindale.ukcore.bt.net              15.026ms asymm  6 
 6:  peer7-et-0-1-1.telehouse.ukcore.bt.net               22.894ms asymm  7 
 7:  166-49-214-194.gia.bt.net                            13.427ms 
 8:  ix-ae-68-0.tcore1.ldn-london.as6453.net              14.006ms 
 9:  if-ae-65-2.tcore2.ldn-london.as6453.net             106.571ms asymm 12 
10:  if-ae-32-2.tcore3.nto-newyork.as6453.net             96.131ms asymm 11 
11:  if-ae-26-2.tcore1.ct8-chicago.as6453.net            113.621ms asymm  9 
12:  206.82.141.94                                       106.814ms asymm 15 
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     Too many hops: pmtu 1492
     Resume: pmtu 1492 

 

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2 REPLIES 2
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Message 2 of 3

Re: new FTTP install cant access Google cloud services

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Not a BT problem, the IP you used shows exactly the same for me using my VPN, which you didn't use for your TracePath.

I'm with a different provider so it points to a problem elsewhere.

tracert.png

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Message 3 of 3

Re: new FTTP install cant access Google cloud services

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Thanks,

Seems to be working as normal today.

Didn't mind the IP address being exposed, I had to reset my router anyway due to the Advances Digital Phone "Synchronising handset data" error/bug/annoyance, so I've a new IP address.

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