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ongoing broadband issues - over 2 years and still not fixed!

Hello Folks

I was hoping someone might be able to help with issues that have been ongoing for over 2 years.  We are on FTTC, with the cabinet is located 0.5 miles away, our broadband speed and availability is very unstable, it can be anywhere between around 6-11Mbps download/0.0-0.4 upload, multiple engineers have been out and replaced the router, socket, cables etc but still the problems exist so I was hoping that if I posted some stats on here someone might be able to interpret them and offer some help.

Here's the line stats info and below it the router information, thanks in advance for any replies.

Exchange MARYPORT is served by Cabinet 7

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate (Mbps)

Downstream Handback
Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

 HighLowHigh

 Low

 

 

 

VDSL Range A (Clean) 

 

17.6

13.1

1.6

0.8

11.4

Available

Available

--

VDSL Range B (Impacted) 

 

17.4

11.6

1.6

0.5

9

Available

Available

--

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate (Mbps)

Downstream Range (Mbps)

Availability Date

FTTP Install Process

FTTP on Demand

330

50

--

Available

--

              

 

ADSL Products

Downstream Line Rate (Mbps)

Upstream Line Rate (Mbps)

Downstream Range(Mbps)

ADSL Availability Date

Left in Jumper

WBC ADSL 2+

Up to 2

--

1 to 3

Available

--

ADSL Max

Up to 1.5

--

0.5 to 2.5

Available

--

WBC Fixed Rate

1

--

--

Available

--

Fixed Rate

1

--

--

Available

--

SOADSL Products

Downstream Line Rate (Mbps)

Upstream Line Rate (Mbps)

Downstream Range(Mbps)

WBC SOADSL Availability Date

Left in Jumper

WBC SOADSL 2+

Up to 2

--

1 to 3

--

--

SOADSL Max

Up to 1.5

--

 

--

--

SOADSL Fixed Rate

Up to 1

--

0.5 to 2.5

--

--

           

 

Observed Speeds

VDSL

Max Observed Downstream Speed

11.6

Max Observed Upstream Speed

0.41

Observed Date

2022-07-20

Other Offerings

Availability Date

VDSL Multicast

Available

ADSL Multicast

Available

    

 

Premise Environment

Status

Bridge Tap

U

VRI

--

NTE FacePlate

--

Last Test Date

--

Exchange Product Restrictions

Status

FTTP Priority Exchange

N

WLR Withdrawal

N

SOADSL Restriction

Y

    

The exchange is not in a current fibre priority programme

WLR is currently available at the exchange

SOADSL is restricted at the exchange

FTTP is not available.

 

Here's the router info:

Product code:Hub   

Firmware version:v0.33.00.12274-BT  

Firmware updated:Mon Jul 18 10:45:58 2022  

Board version:R01  

GUI version:1.74 12_11_2020  

DSL uptime:0 days,12 Hours12 Mins32 Secs  

Data rate:443 Kbps / 12.968 Mbps  

Maximum data rate:482 Kbps / 15.027 Mbps  

Full Fibre (FTTP) Mode:Off  

Noise margin:7.4 / 5.9  

Line attenuation:14.9 / 28.0  

Signal attenuation:13.0 / 31.8  

VLAN id:101  

Upstream error control:Off  

Downstream error control:Off  

Data sent / received:471.9 MB Uploaded  / 2.3 GB Downloaded  

Public Wi-fi status:Activated  

Software variant:-  

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)

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