As BT have repeatedly and with no explanation cancelled my FTTP upgrade for over 6 months (my contract explicitly states a "free" upgrade when FTTP is available) - I consider myself out of contract.
I've tried to upgrade 10 times, but each time BT just cancels the order - one time they actually tried to contact me, and gave me "three days or we will cancel your order", on December 28th, while I was on holiday, away from home - so I don't count that as " trying".
Any advice on how to proceed, as the online chat is useless and the orders team takes hours to get through to?
