setting up a new email address with no password

[AndrewJungle]

Hi,

i've just ordered the BT Digital Broadband for my business and been given a new email address.

to set up an online account you have to register with MYBT.

my email has never been used so has no password yet and to set up a new account it sends a code to the email which i can't yet access ?

any ideas to stop me going round in circles 🙂

[Crimliar]

Use the existing email address that you used when you signed up for the service, not one that you expect to be there once the service if fully set up!

*BT Business have their own support forums!

[AndrewJungle]

Hi,

thanks for the reply.

i didn't sign up with an existing email. they phoned me and wanted to upgrade my analog line in work so i have to get broadband.

it's being installed this Friday, they've sent me an email address but i can't access it, obviously because i have no password. i don't have any bills yet and they've made it a paperless billing account so they can only be viewed online ! which i can't see due to not being able to get into the email.

[imjolly]

as @Crimliar posted this is residential forum you need business forum here  https://business.forums.bt.com/