slow internet

[virgilcain]

i'm not waiting on hold for another 45 minuets.

why is my internet at 4mbps for the last 4 days, when im paying for 20+.

sort it out

[virgilcain]

after typing 192.168.1.254 and running a speed check ,it turns out my homehub is connected to the interent, even though it is as on another tab i can browse.

ran a diagnostics, but it wont even load the results of the test

[virgilcain]

We couldn't test your speed

We can't see your Hub online so we're not able to run a speedtest for you at the moment.

If you like we can take you through some further checks to see if everything is ok with your broadband.

[Keith_Beddoe]

Welcome to this user forum.

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

[imjolly]

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

[virgilcain]

Sorry, we weren't able to test your speed, if you'd like help with anything else please text HELP followed by your landline number to 61998 (e.g. HELP 02033458573), or give us a call on 0800

[virgilcain]

im going to be straight.

there is no noise on my line, there is the correct phone/router splitter in place, there is no magnets/metal/walls/books/ cuddly toys near my router, i have not changed any settings, i am not technically inert.

my internet has gone slow, for the last few days, either from something you have changed, or openreach. it is not my responsibility to wait on hold to inform you of your mistake.

fix what im paying for

[pippincp]

Can you post the info @imjolly asked for and someone can help you further.

[Keith_Beddoe]

This is only a customer to customer help forum, your post does not go to BT.