Activated sim without deactivating previously lost sim

[lwillard]

Hi,

I recently lost my phone and ordered a replacement sim. It has arrived, I have activated it but its says that phone has no activated sim. Did I need to tell BT to deactivate my previously lost sim? Both sims are under the same number.

Many thanks

[-Richie-]

Replacement sims are sent out activated, previously they weren't.
Give the mobile help team a call on 0800 800 150 or 150 from a BT landline or BT Mobile, you might need a 3rd sim card and then ask for someone to manage the case and activate on your behalf once you confirm receipt of the 3rd.

[Les-Gibson · Accepted solution]

If you didn't report the SIM as lost then it won't have been deactivated and you will be responsible for any charges incurred