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BT Mobile data still not working

I've had issues with mine and my sons mobile data since Wednesday. Initially called 150 and was given a list of things to try - still no joy. Called today and was told there have been issues since Wednesday but they would do a "network reset" on mine and my sons phone. We had to turn the phones off for 2 mins. Still not working. Anyone else has similar issues or know what the cause may be? Thanks

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