You need to contact EE This is a customer help customer forum for BT Residential customers and your post does not go to BT
Just an update for those that suggested there was no difference between EE and BT mobile signals.
I have been speaking to BT today and they are slowly transferring everybody from the old BT network, which only uses BT masts and is therefore very poor in a lot of areas, onto the full EE system using both Bat and EE masts and is allegedly much better signal.
since they have been telling me from day one that there is no difference between BT and EE, I will not be staying with them when my contract ends next month.
Bt Mobile is an MNVO using the EE network and does not have or had an independent mobile network.
BT Mobile is a mobile virtual network operator (MVNO) provided by BT Consumer; a division of BT Group in the United Kingdom that was launched in March 2015. It uses the EE network via an MVNO agreement signed in March 2014
one big difference between the two is BT mobile data roaming is free whereas EE is not
Also, if you transfer calls from BT Digital Voice to a BT mobile that call is free. If you transfer to an EE mobile, you have to pay for the cost of the call from the landline to the mobile (if your landline is PAYG).
So your saying the girl from BT was lying to me in an attempt to get me to agree a new 24 month contract, knowing the service in my area was terrible.
All I am saying is BT MOBILE have used EE since outset and have never had their own mobile mast and always used EE to provide mobile connection to their mobile customers
I have both EE & BT Mobile - both exact same for speed / signal strength etc - ( and I tested over a year using Oklahoma Speedtest )
My experience they both use same towers etc
( ps/ reason I have both is EE work / BT Mobile my personal )
Appreciate all the comments. I am much more likely to believe you guys than the people at BT trying to get me to renew my contract. They will say anything and happily lie through their teeth to get more business.
@andygarmin Were you being offered the renewal with BT Mobile or were they trying to get you to switch to a new contract on EE Mobile? We’ve been out of contract with BT Mobile since May now. We will be considering our options if they do finally close down BT Mobile. In the meantime we’re staying where we are, mainly because we like Roam Like Home and the signal is good. We’ve been getting 5G for quite a while now, even though their coverage checker tells us that it’s not available where we are.
They were trying to move me from BT mobile to EE mobile. Basically saying BT mobile is no more and everybody will be transferred over eventually. Offered double the amount of internet for the same price.
it was only when I stated we had no actual coverage at the house did she start talking about EE’s coverage being so much better.
No way will I be staying with them. They are also loosing my broadband contract as well, as they actually tried to put the price up.