BT live chat line

[DeniseT]

Where do I find the BT live chat line please?  I can't find it, thanks.

[imjolly]

Try 'message us' to billing and see if they can help

https://www.bt.com/help/contact-bt/account-and-billing/broadband

[DeniseT]

Thanks, but I’ve tried that, and I get no response when I click on the message us button, nothing happens, my bt account has been suspended, due to me switching to XLN, I seem to be scuppered from all directions.  

[Peter_W]

Hey there @DeniseT, I've just given this a check myself and the 'Message Us' link is directing me to a popup with the chat box and our virtual assistant straight away. 

If you haven't already, can you please give this a go from a different device or browser?

Peter

[DeniseT]

Thanks Peter, I’ve just been trying it again, and I can’t get it to work, cheers.  

[Peter_W]

What was it you were looking to speak with us about @DeniseT?

Peter 😊

[imjolly]

@DeniseT 

what browser are you using as I have tried Edge and chrome and link works no problem  are you using pc/laptop not an app