cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
616 Views
Message 1 of 8

BT mobile plan switch to EE

I have upgraded my BT mobile plan to a EE plan but my BT plan does not seem to have been cancelled...and I am still getting charged for it.

 

 

0 Ratings
Reply
7 REPLIES 7
611 Views
Message 2 of 8

Re: BT mobile plan switch to EE

this is a public forum please delete your account number for your security



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
608 Views
Message 3 of 8

Re: BT mobile plan switch to EE

During the order process, were you issued a PAC code ? this is used to port your old BT mobile number to your new EE mobile, this retains the same mobile number and also stops the BT mobile service and associated charges.

0 Ratings
Reply
598 Views
Message 4 of 8

Re: BT mobile plan switch to EE

Hi,

 

yes I was and provided it to EE.

0 Ratings
Reply
583 Views
Message 5 of 8

Re: BT mobile plan switch to EE

I have tried again and the PAC does not seem to work.

0 Ratings
Reply
569 Views
Message 6 of 8

Re: BT mobile plan switch to EE

Has your number transferred to the EE SIM? If so the PAC transfer was successful & you have a billing error. As said earlier, a PAC transfer automatically cancels the original SIM.

If the number hasn't transferred after giving EE the PAC, then you need to ask them why.

PACs are single use & expire 30 days after creation.

0 Ratings
Reply
564 Views
Message 7 of 8

Re: BT mobile plan switch to EE

Hi

it hasn’t transferred. I will get in touch with them then.

0 Ratings
Reply
533 Views
Message 8 of 8

Re: BT mobile plan switch to EE

@cquinaGive EE a ring, ask for an update on the number port, once ported the BT mobile billing stops

0 Ratings
Reply