BT mobile reception

[Michael-GL]

We have two Motorola phones in an office in central Norwich. One is on BT mobile and one on Plusnet. The Plusnet phone gets a strong 4G signal all of the time but the BT one gets next to none even though the BT exchange is across the street. My understanding is that both BT Mobile and Plusnet run on the same EE network, so how can this be? All suggestions welcome! Thanks

[rbz5416]

Maybe one phone is faulty? Swap the SIMs & see what happens. If the poor signal moves with the SIM then you know there's an issue with the SIM. If not you know it's the phone.

[imjolly]

@Michael-GL 

Proximity to the telephone exchange has nothing to do with the EE mobile signal strength.  You are looking for the nearest EE mobile mast. Have you checked the EE coverage map?

[Michael-GL]

Thank you. We'll give that a try.