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Jamento
Beginner

on ‎20-07-2026 11h11

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Message 1 of 2

BT site not allowing me to select "mobile" button

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I have my broadband with BT and have for many years. I currently have 2 x SIM free numbers with EE and want to port them to BT. When I try to select the "mobile" button to start the process the site doesn't allow me to do so but I can select all other options. The cynical part of me says it's because I haven't renewed my broadband for around a year now and they want that to happen first... I still pay for BT broadband every month so surely they wouldn't behave like that, right? I'm a paying customer after all... 

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gg30340
Distinguished Sage
Distinguished Sage

on ‎20-07-2026 12h38

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Message 2 of 2

Re: BT site not allowing me to select "mobile" button

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Your cynical thinking is just that and not correct. If you were correct BT would prefer you to stay with them when out of contract because you will be paying more for your broadband than you would when in a fixed term contract.

You may find that you will need to call BT 0330.1234.150 to port a number from EE to BT because of the relationship between BT and EE.

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