Bt mobile

[Catlover13]

I have 5 Sims on my account all out of contract, I’m looking at a new deal with bt but when I go to the check out stage it says I will receive new sims which will switch me to bt. I’m concerned as why it’s says they will switch me to by when new sims are activated and if they send new sims  will they be different numbers. I’ve tried ringing to confirm but have been on hold for ages. Thanks

[StewM]

Hi, you can take up the new deals without replacing the sims with new ones. I have just been through the process. It can’t be done on line but you need to phone customer services and get an agent who knows how to do it. 

Stew

[Catlover13]

Thank you