Random incoming mail goes into "sent" Any fixes?

[Mr-Muddy-Paws]

I have been getting random incoming mail messages (including known contacts) going into the sent "sent" folder. Any fixes, please?

[Mr-Muddy-Paws]

Do the call centre "guides" actually have access to any account query you have previously called in?
They seem to start from the beginning each time, they have no idea what action might have been taken- and calls take over an hour - and still remain unresolved. Why isn't the narrative visible on My BT?

[Ali_A]

Hi @Mr-Muddy-Paws 

I know you mentioned it's random messages going to your Sent folder, but is there any pattern to this? for example specific contacts go to sent, but other contacts don't?

Ali 

[Mr-Muddy-Paws]

I have looked for a pattern or similarities but none are obvious