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raitchi
Beginner

on ‎20-12-2023 18h30

715 Views
Message 1 of 3

Can't get a 5G signal

Hi 

I have a Samsung S23 Ultra (5g is enabled), on a 5G BT mobile plan and in the summer I had the sim card replaced - but still cannot get a 5G signal where ever I travel in the UK. 

What do I need to do to get a 5G signal?

Almost seems to me that somewhere within BT's prehistoric systems there's a setting on my account that's preventing 5g - but maybe that's me being cynical after years of having support problems with BT...

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imjolly
Distinguished Sage
Distinguished Sage

on ‎20-12-2023 18h54

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Message 2 of 3

Re: Can't get a 5G signal

Have you tried phoning CS 03301234150 and they should be able to help



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raitchi
Beginner

on ‎20-12-2023 22h46

666 Views
Message 3 of 3

Re: Can't get a 5G signal

Thanks for the response

I'd tried calling BT Support back in the summer - and it was on the back of that they they sent out a new sim - they did no investigative work just took a guess (erroneously) that it was a an issue with the sim.
Therefore before I ring again and spend hours on the phone getting pushed from one department to another which is my normal experience with BT Support - I thought I might try the community to see if anyone else had experienced a similar issue and what steps they'd taken to resolve.

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