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Zummerzet
Contributor

on ‎31-01-2022 8h05

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Message 1 of 2

Cancelled Order?

As my 24-month contract for my iPhone XR is coming to an end, I placed an order on Friday to change to a SIM only deal. I had an email on Saturday to say that my SIM had been dispatched, then another email on Sunday to say my order has been cancelled, yet it still shows as an open order on My BT. Obviously, I'm not going to post my order number on here, but is anyone able to look into it for me, please?

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garybs29
Recognised Expert

on ‎31-01-2022 10h14

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Message 2 of 2

Re: Cancelled Order?

TBH why would a new SIM be getting sent if you're already a customer anyway, sounds like a new number may have been ordered in error, probably best to speak to the mobile team on 0800 800 150 to confirm things though

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