Double data entitlement NOT allocated to mobile phone.

[jjbronze]

Hello, thank you for your kind help. A senior member of BT staff has phoned me to say that he will try to sort this out. As a matter of courtesy, I would like to give him sufficient time to speak with the elusive back office!

John.

[Michael_D]

I hope they are able to resolve it for you now @jjbronze.

If you don't get a resolution, please reply back to the private message that @Christopher_G sent over and we'll pick it up.

If they are able to help, please keep us posted.

Michael

[jjbronze]

Michael,
Thank you for your kind help and advice.
Regards,
John.