Emergency (death in family) need help calling from USA

[Tiredof2026]

I'm in US, typically use Airola and call via whatsapp, never an issue. Have received bad news today that I need to make some urgent call to the UK for arrangements but can't get any calls out or on via Bt mobile. Via another person in uk phoning BT they said I should be able to use wifi calling but this doesn't work either.

Please please how do I gey to message an agent oas phoning is not an option currently 

[ijg56]

Currently in the USA (Florida) my mobile says connected to T Mobile but I can’t make any calls.  No dialling tone and call drops off.

no way if contacting BT as I can’t make calls. Although I have internet connection 

 Iain

[imjolly]

As roaming free does not apply in USA did you purchase the separate USA calls package

[ijg56]

No, never done so before 

[imjolly]

You could use WhatsApp for calls which are free but other person needs to be a WhatsApp user as well 

[Tiredof2026]

Did you get anywhere, having the same issue, also in Florida!

[Kimberlin]

If you’re in a position whereby you need to make urgent calls and BT Mobile isn’t working, what is stopping you from going into Walmart, CVS or anywhere else that sells prepaid SIM cards and putting that in your phone? You can even buy a cheap burner phone with a prepaid plan.

There are some countries where it is just easier to buy a local SIM on arrival at the airport. I’ve done this many times without problems.

[ijg56]

No,  spent the whole two weeks trying different things.  Manually selecting carrier etc.  eventually raised a complaint online with BT.  Very slow to respond, been back two weeks and still dealing with it. 
They are saying everything in place to allow calls, but no joy.

[Kimberlin]

@ijg56  You’d probably have had less hassle and decent connectivity buying a local SIM on arrival. I travel globally frequently, there’s plenty of options available should you choose to use them.

[Christopher_G]

Hi @Tiredof2026 

Welcome to the community.

I'm so sorry for your loss. I understand how difficult this must be for you, being away from home. 

Did you receive the 'welcome' message when you first arrive in the US?

If you could try the troubleshooting steps on this Using BT Mobile abroad help page, it may help you get connected to make those calls.

Let us know how you're getting on please.

Chris