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Galaxy Watch 5 Pro Connection

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I am trying to connect my Samsung Galaxy Watch 5 Pro to BT Mobile Data but when it sends the data from the App to BT, I receive an error code of 4001.  What do I need to do to allow the connection?  Samsung have pointed me towards BT to find out why they are not allowing the connection?

The watch pairs with my phone without a problem, but when trying to get the watch to use it's built in LTE connectivity it fails to connect.

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Re: Galaxy Watch 5 Pro Connection

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BT don't support eSIMS used by smart watches.

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Message 3 of 4

Re: Galaxy Watch 5 Pro Connection

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face-palm - thanks for the quick response
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Re: Galaxy Watch 5 Pro Connection

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BT seem keen to move contracts to EE, so it might be worth enquiring if you can do that penalty free.