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Message 1 of 8

Locked Google Safesearch

Trying to figure out if BT is the reason i cannot unlock Safesearch on Google, have never liked my results being filtered out and recently haven't been able to change this setting.  Google states it's locked by my network, so has anyone else had this problem and been able to fix it?

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Message 2 of 8

Re: Locked Google Safesearch

Check your Parental Control settings in MyBT 

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Message 3 of 8

Re: Locked Google Safesearch

Parental controls aren't even activated on my account, so no settings there to check.

Thanks

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Message 4 of 8

Re: Locked Google Safesearch

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Message 5 of 8

Re: Locked Google Safesearch

Thanks, but the Safesearch is Locked by admin/provider.  Therefore cannot be changed using the normal methods.

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Message 6 of 8

Re: Locked Google Safesearch

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Message 7 of 8

Re: Locked Google Safesearch

I had the same problem and solved it by going onto www.bt.com/mobile after logging in scroll down to manage your plan and click on change settings, scroll down to parental controls it should be on light, slide it to off. Wait 30 minutes and reboot your phone and everything should be good.

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Message 8 of 8

Re: Locked Google Safesearch

Hi @chivey01 and welcome.

Thanks for postiong about the Safesearch on Google. Can you please try @MC69 advice and let us know how you get on?

Cheers

David

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