Mobile in Switzerland

[Kimberlin]

@san12345  Well then, it seems you already know what the solution is as it’s your own idea, buy your Revolut eSIM and perhaps your problem is solved until you take permanent action on your return home.

Edit: Just seen that you can’t make traditional voice calls with Revolut eSIM so clearly that’s still a problem for you as some of your contacts don’t perhaps use WhatsApp.

[Leanne_T]

Hi @san12345 

Thanks for coming to the community. 

If you're unable to make and receive calls, have you tried manually searching for different networks to see if you can make calls?

You can find ways to contact us from abroad on our contact us page. 

Leanne.

[Kimberlin]

@Leanne_T  See posts 4 and 5 of this thread. Your colleague has asked the question already.

[Leanne_T]

Thanks @Kimberlin 

As this was for a different user just wanted to check this was the same result on other networks as reported in May.

Appreciate you letting me know. 

Leanne.

[Kimberlin]

@Leanne_T  Apologies, as the user stated that they were back in Switzerland again, I’d assumed that it was the same poster using a different username.

[san12345]

thank you for your replies - yes, same user, different username

yes we've tried all the networks

no i can't contact BT because I can't make calls from Switzerland, they don't offer a whatsapp contact number or a live chat; the Contact page is of no use to me

[Leanne_T]

Hi @san12345 

Thanks for coming back to us. 

You would need to call us from any other phone and the team will be happy to check this for you. 

Leanne.

[san12345]

i don't have another phone - i am on holiday in Switzerland staying in an apartment that has no phone; my wife is on the same BT mobile account as me and her mobile phone also can't make or receive calls, other than wifi, same as mine, same as in May

I spoke to someone at BT when I returned home in May and he had no solution

The problem is clearly some setting on our BT mobile account, as I have a new phone this time which has my BT sim card, and I have the same problem

There was no problem when we were here in January

There is no problem when we go to Italy and other countries

[Leanne_T]

Hi @san12345 

I'm sorry we have no account access on the community to check what could be causing this for you both. 

If you can get access to another phone during your time in Switzerland, please give us a call and our guides will be happy to help. 

Leanne.