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Message 1 of 5

I have run out of  data. 

I am having trouble buying  a add on. 

The order will not go through

 

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4 REPLIES 4
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Message 2 of 5

Re: Mobile

Go to solution

Hi @whiterabbit1,

Welcome to the Community!

Are you a Pay Monthly or a Pay As You Go customer?

Rach

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Message 3 of 5

Re: Mobile

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Thank you for replying to me 

I am a  paymonthly customer.

Liz Roberts 

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Message 4 of 5

Re: Mobile

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No problem @whiterabbit1.

You will need to try and get online when you aren't connected to WiFi, and then you'll be prompted to buy an add on.

If this payment doesn't go through then you'll need to give our team a call, and they can add this for you.

The payment will then be added to your next bill.

Rach

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Message 5 of 5

Re: Mobile

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Thank you

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