My BT App Not Working

[Katie_B]

Hello @Brucemeister5. 

Welcome to the community. 

Are you able to log in online OK?

Do you see any error messages when using the app?

Katie

[Brucemeister5]

Hi @Katie_B Yes I was able to access our latest bill online yesterday as we are  billed on 17th. There are no error messages on the app, it just fails to provide any data after a single use and has to be deleted and reinstalled again in order to work. This situation has existed for several months now and I’m also aware of the many comments about this both on the BT forums and also on the IoS App Store. It appears to me that the app is no longer being maintained properly and this would never have occurred if this app had been the responsibility of the excellent Mr Taft. 

[Katie_B]

Hi @Brucemeister5. 

Thanks for getting back to me. 

I'd recommend giving us a call to report this further. 

Our tech team have the access to look into this for you. 

Katie

[Brucemeister5]

@Katie_BOk, am I able to contact them on a direct number?

[Katie_B]

Hi @Brucemeister5. 

The team can be contacted by calling 0330 1234 150. 

It would be great if you could keep us updated following your call. 

Katie 🙂

[Brucemeister5]

@Katie_B Sorry. That’s not a direct number. I’m not calling that, only to be told that the solution is to switch to EE and for them to then trouser more commission. 

[JAG1]

Absolutely. I've decided to move to another provider. Had enough!

[Brucemeister5]

I’m inclined to hang on and wait for the offers available when BT Mobile is eventually closed down, but I have a MVNO in mind to move to anyway. You’re allowed to say where you’re moving to as long as you don’t provide any links. A penny for your thoughts!

[Carlusha]

The MyBT app works fine and shows all usage without any problem if you just ignore the dropdown attempting to encourage you to move to EE mobile.

What MIGHT be the problem is the mobile phone itself. I have an iPhone. Everything is OK. Are you using Android?

[Brucemeister5]

I have an iPhone and an iPad and the problem is exactly the same on both.