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Dave48
Beginner

on ‎08-02-2024 21h21

638 Views
Message 1 of 3

No network abroad

My wife and I are in Colombia and neither of our phones, one android one iPhone received the usual welcome message from BT and we can’t make calls or text.

both phones have use abroad selected and both have a £10 overall spend cap set. Network selection is set to automatic. I have looked at manual and networks are there.

Any ideas how we can get connected or get advice. As far as I can see any specific help from BT is by phone only despite chat being mentioned.

 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎08-02-2024 21h59

616 Views
Message 2 of 3

Re: No network abroad

I would check your  MYBT again and ensure that international calls is turned on and the international speed limit is set to greater than £0. Not sure what you mean by 'overall spend limit'



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Dave48
Beginner

on ‎08-02-2024 22h11

610 Views
Message 3 of 3

Re: No network abroad

Thanks for that. When I’m in MYBT it is described as monthly spend cap. Are you saying there is another limit specifically for international spend - I haven’t seen that.

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