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Sturlz
Beginner

on ‎31-01-2022 21h29

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Message 1 of 4

Placed an order for a mobile and its referred

I placed an order and it didn't fail however, it said further checks MAY be needed. What could this be down to and how likely is it that everything will be OK. I have smashed my phone screen so need a phone pretty urgently. 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎31-01-2022 21h31

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Message 2 of 4

Re: Placed an order for a mobile and its referred

Probably a credit check.

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Sturlz
Beginner

on ‎31-01-2022 21h33

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Message 3 of 4

Re: Placed an order for a mobile and its referred

Well they said they did that and then it said something like " we may need to do some additional checks". I've no problem with credit and have lived at the address for many years so not sure what's happened. 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎31-01-2022 21h38 - edited ‎31-01-2022 21h39

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Message 4 of 4

Re: Placed an order for a mobile and its referred

@Sturlz wrote:

Well they said they did that and then it said something like " we may need to do some additional checks". I've no problem with credit and have lived at the address for many years so not sure what's happened. 

All you can do is to wait for a reply, not sure what other checks they would want to do.

See https://www.bt.com/help/mobile/learn-about-credit-checks-for-bt-mobile

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