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barnpiece
Recognised Expert

on ‎17-03-2025 11h16

291 Views
Message 11 of 13

Re: Renewing BT Mobile contract with new deal in email

I sent an email to the consumer-resolutions email address at BT outlining the situation on 7th March, but I haven't even had an acknowledgement of my complaint yet.

Richard

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imjolly
Distinguished Sage
Distinguished Sage

on ‎17-03-2025 12h35

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Message 12 of 13

Re: Renewing BT Mobile contract with new deal in email

then send another email as I would have expected a reply by now

 



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barnpiece
Recognised Expert

on ‎18-03-2025 19h39

225 Views
Message 13 of 13

Re: Renewing BT Mobile contract with new deal in email

I sent in the complaint again this morning, and got a text followed by a phone call within three hours from a nice guy in Executive Complaints. He assured me that he would feed things back following my bad experience.

He also offered a new plan change which suited me and was cheaper than I paid last year.

Richard

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