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Lisavic78
Beginner

on ‎22-12-2022 14h20

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Message 1 of 3

SIM stopped working

My SIM card has suddenly started saying emergency calls only. I have cleaned it and turned phone on and off to no joy. There is no live chat available and says I need to call them but how can I when I can't make calls!!! Any suggestions? 

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2 REPLIES 2
Les-Gibson
Guru

‎23-12-2022 18h57 - edited ‎23-12-2022 19h00

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Message 2 of 3

Re: SIM stopped working

Call 0800 800 150 from a landline or Contact us | BT Shop or in person at a BT shop

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rbz5416
Guru

‎23-12-2022 19h12 - edited ‎23-12-2022 19h12

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Message 3 of 3

Re: SIM stopped working

If you log on to MyBT > Help > Mobile > Fix a Problem & follow it through the appropriate links, you appear to be able to order a replacement online. But it will probably be at least a week before you receive it. Can you try the SIM in another phone?

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